Question 1

Do I need a reservation?

Accepted Answer

While walk-ins are always welcome, we highly recommend making a reservation—especially on weekends and holidays—to guarantee your spot with our feline friends. You can easily book your visit on our website!

Our Hours:
Tuesday - Saturday: 11:00 AM - 10:00 PM
Sunday & Holidays : 10:00AM - 9:00PM

Question 2

Is there a cover charge for the cat lounge?

Accepted Answer

Yes. To support the exceptional care of our resident cats—including high-quality food, cat care and maintaining a clean  and spacious environment where they have plenty of room to run and play —we charge an entrance fee for the cat lounge. We also offer a selection of food and drinks in the separate cafe area which helps support our mission and business operations.

Question 3

Can I just visit the cafe without going into the cat lounge?

Accepted Answer

Absolutely! You are more than welcome to enjoy our coffee and desserts in the main cafe area and watch the cats play through our large viewing window. Entering the cat lounge is completely optional. Please note we have a 60 minute seating time.

Question 4

Where do your cats come from and can I adopt them?

Accepted Answer

All of our wonderful cats come from Finally Home Cat Rescue and are looking for their forever homes! They are all health-checked, spayed/neutered and ready for adoption. If you feel a connection, just speak to a staff member to learn more about the adoption process. You can also view our adoptable cats on our website.

Question 5

What are your health and safety protocols for the cats?

Accepted Answer

The well-being of our cats is our top priority. Before arriving, every cat is:
Spayed or Neutered
Vaccinated (FVRCP and Rabies)
Microchipped
Treated for parasites, dewormed
They also receive a full veterinary exam to ensure they are happy and healthy for their cafe debut.

Question 6

Are children welcome?

Accepted Answer

We are a family-friendly space! For the safety of both the children and our cats, children between 5-10 years old must be directly supervised by an adult at all times. We ask that you please guide your children to be calm and gentle around the cats. Unfortunately, toddlers and infants are not allowed inside the cat room but they may enjoy a full view through the cafe.

Question 7

Can I bring my own cat?

Accepted Answer

For the health and safety of our carefully managed cat colony, we cannot allow any outside pets to visit. Thank you for understanding and helping us keep our resident cats safe!

Question 8

What are your cafe and hygiene policies?

Accepted Answer

Our cafe and cat lounge are separate areas. For hygiene reasons, food and drinks from the cafe must be consumed in the cafe area only. All guests are required to sanitize their hands before and after entering the cat lounge. Socks are mandatory. We also provide slippers or sock covers when you enter the cat lounge.

Question 9

What kind of menu do you offer?

Accepted Answer

We offer more than just great coffee! Our menu features a selection of specialty drinks and some cat-themed desserts, inspired by Singaporean flavours and Southeast Asian ingredients. We also offer a variety of pre-packaged cat-themed retail products.

Question 10

What if I'm allergic to cats?

Accepted Answer

We understand this is a common concern. While we maintain a strict cleaning regimen and use high-quality air purifiers throughout the space, please be aware that we are home to multiple cats. We recommend taking any necessary precautions before your visit. Guests with allergies should carefully consider their comfort before entering.

Question 11

Can I host a private event or bring a large group?

Accepted Answer

We love hosting meow-worthy events like birthdays and team-building activities! For private bookings please contact us directly at info@purrfectcafe.ca. We'll be happy to help you plan a purrfect gathering!

Question 12

How can I support the cafe if I can't visit in person?

Accepted Answer

Thank you for your generosity! You can support our mission by:
Sharing our social media posts and telling your friends about us.
Purchasing a gift card for a friend or family member.
Donating directly to our wonderful rescue partners.

Question 13

Still have a question?

Accepted Answer

We're here to help! Reach out to us at info@purrfectcafe.ca or give us a call at 905-252-1188

FAQ